Customer Service

Shipping

Pillows and large items purchased on our website ship via Fedex Ground. Slipcovers, nipple cream and vitamins ship via USPS. All items are delivered within 14 business days from the date of order. Questions? Please contact us at info@mybrestfriend.com.

Faster Shipping: If you need any items sooner, please feel free to check with any of our online retail partners or stores in your neighborhood that may be able to expedite delivery.

NOTE: Shipping charges will appear in the shopping cart.

Ground Shipping Charges

View at check out – zip code dependent.

Shipping Restrictions

My Brest Friend currently ships to locations only within the 48 contiguous states. We are unable to ship internationally or to APO/FPO addresses, Hawaii, Alaska, or US Territories. Please visit one of our online retail partners that may offer different shipping destinations.

Return/Exchange Policy

We accept returns or exchanges, within 45 days of order, with original receipt. Products must be returned with original packaging. Vitamins can only be returned if seal on the bottle is still intact.

A full refund (product price plus tax) will be issued using the original payment method from when the item was initially purchased. Shipping costs are non-refundable.

Please follow the directions below for returns/exchanges:

  1. Send item in its original packaging.
  2. Include a copy of the packing slip. If the packing slip is not available please include a note with your name, address, order number, and reason for return.
  3. If exchanging, please include a note identifying the product number of the item with the same credit value, which you would like to receive as an exchange.
  4. Please use a trackable shipping method (example: UPS). We cannot be responsible for items lost during the returned shipping process.
  5. Unless specified otherwise on the packing slip, please send all returns/exchanges to the following address:

    MyBrestFriend.com Returns/Exchanges
    2000 McKinnon Ave
    Bldg 417, rear of unit 21
    San Francisco, CA 94124

Still have questions? Please email info@mybrestfriend.com, or call 415-785-3890.

Damaged or Defective Merchandise

If you receive a damaged/defective product, please contact Customer Service at 415-785-3890 ext. 1. within 30 days of delivery. We will make every effort to replace your damaged/defective item with an identical replacement product immediately. We will pay for return shipping on damaged/defective items.

Please note that to receive a refund for the shipping cost of the damaged or defective item; you must contact our customer service department before returning the item.

Sales Tax

Orders shipped within CA are charged sales tax.

Payment Types

We accept credit card and debit cards only.

International Orders

We regret that we do not accept international orders at this time. Please consult the Store Locator section of our website to find a retailer or distributor in your country. If you don’t find one and would like to become a distributor, please send an e-mail with your information to info@mybrestfriend.com and we will contact you.

Email Requirement

An email address is required to purchase items online. We use email to send order confirmations and shipping details.

Privacy Policy

My Brest Friend will not share or sell the personal information you provide when registering.

Additional Questions?

Please feel free to contact Customer Service: e-mail at info@mybrestfriend.com or call 415-785-3890 ext. 1.